You will probably have many questions before and during your claims process. As such, it’s important to know whether or not you can talk to your claims solicitor at any time.

To limit the potential of you not understanding something during the claims process, your solicitor will meet with you to go through everything. It is before you sign any agreement that your solicitor should cover everything surrounding how claims work, what the potential outcomes of a claim are and what happens when a claim wins or loses. This pre-agreement process will largely eradicate the need for you to communicate with your solicitor after the claims process gets underway, which will keep things efficient.

However, should you not understand something, you can talk to your claims solicitor at a time that’s convenient for you. In most cases, you will have to ring your solicitor’s firm and ask to be put through to your solicitor, but they may be busy or out of the office. If this is the case, the receptionist or customer service representative will take a message for you and you can request that you receive a call back. Or, you may be put through to your solicitor immediately. Another option is to request a mobile phone number, however this will only be given out if the number is a professional line (business mobile).

Email communication is also simple and straightforward, and is the preferred method of communication if the question you have doesn’t need answering immediately. Your solicitor will also have the opportunity to reply to you on-the-go, if they have an internet connection.

If you have a general question about your claim, you could always wait to ask it until your solicitor communicates with you. At UK Claim Lawyers (enter site), for example, your solicitor may set up scheduled calls to update you on how your claim is going. This is not an uncommon practice, however it isn’t always standard in the industry. It’s most common on cases that are time-sensitive and cases where the claimant has significant interest.

It’s also important to consider that claims solicitors are busy people. They may not be able to communicate with you straight away – so be patient and respectful. If you must speak to your solicitor however it simply isn’t possible to do so, such as if they are out of the country, another solicitor may be able to answer your question, depending on what it’s about.

You might also be able to ask an experienced claims advisor such as the ones at UK Claim Lawyers who can be reached on 0800 157 1438. Whatever the case, your solicitor will attempt to get back to you as soon as they are physically able to.

Author Information: Mauneel Desai is a financial expert and is currently working as Chief Financial Advisor. He has achieved a good position with his hard work.